I opened my business accounts with Columbia Bank after becoming frustrated with the impersonal service at a much larger bank. The difference has been noticeable. I have a banker who understands how my business operates and takes the time to answer questions instead of simply directing me to a website or call centre.
They helped me arrange a line of credit during a period of expansion and made the process far less intimidating than I expected. Communication was clear, the paperwork was handled efficiently and I always knew what the next step would be.
The online banking system covers everything I need for day-to-day account management, but it is reassuring to know that I can also reach a real person when something requires attention. Columbia combines modern banking convenience with the kind of personal service that has become increasingly difficult to find.
