As a first-time buyer, I found the mortgage process confusing and was not sure how much I could realistically afford. Greentree explained everything in plain English, answered all my questions and never made me feel rushed or embarrassed for asking something basic.
They compared the available mortgages, talked me through the costs involved in buying and helped me understand what the different rates and terms would mean in practice. Communication was excellent throughout, including when the application seemed to be moving slowly and I was becoming anxious. I always knew what was happening and what I needed to do next.
The personal service made a real difference during what could easily have been a very stressful experience. The fee was also clear from the beginning, with no unexpected charges. I would happily recommend Greentree to anyone buying their first home or looking for patient, straightforward mortgage advice.
